I. Due to the current COVID 19 pandemic, our international delivery partner, FedEx, can only provide Priority Class shipping at the moment for any international orders and the exact cost of delivery (and any surcharge, if any) can only be calculated once the exact address is input. There might also be certain limitations by the courier services which are beyond our control. READ MORE
We regret any inconvenience caused, especially during this pandemic, and we will continue to closely monitor the situation which we hope can be improved soon.
Meantime, we can do shipment to US, Canada, Mexico, Germany, France, Australia, Indonesia, New Zealand, Singapore, Taiwan, Malaysia and Macau by Fedex Priority.
II. In response to the epidemic situation, there is a service adjustment from S.F. Express. Please note that only limited service will be provided. READ MORE
Extract from Terms and Conditions :
5. Delivery service
5.1 You agree to appoint our contracted courier as your agent to collect and deliver the ordered goods on your behalf to the designated delivery address. We suggest SF Express Co., Ltd. or FedEx Co., Ltd. or its affiliated companies to provide delivery services according to the wishes of customers. For the delivery service scope , charges and terms and conditions of each contracted courier,please refer to the relevant companies or the following webpage, AESL is not involved in any way or form.
5.2. If you elect to collect your purchased item(s) personally, please contact our office within 3 days from the designated date of collection to arrange a collection time at our office during the specified business hours.
5.3.When you pick up your order(s) from our office, you or your authorized representative will be required to show the invoice for verification purposes. We may require you or your authorized representative to provide further information for identity verification purposes (such as full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorized representative, we have the right to refuse the collection of the order(s) in order to safeguard your interest.
5.4. Customers that request for international shipment are responsible for assuring the product can be lawfully imported to the destination and may be subject to import taxes, customs duties and fees levied by the destination country.Additional charges for customs clearance must be fulfilled by the customers; AESL has no control over these charges, nor can AESL predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond the original delivery estimates. AESL will not be responsible for any such delays caused.