Extract from Terms and Conditions :
6.Exchange and refund
6.1. For products purchased which are damaged, faulty or are otherwise defective or inconsistent with the provisions in the contract of purchase, please contact our staff promptly to provide details of the goods and the defect and to make arrangement to return the goods for inspection (if required). For products with electronic components, please refer to the “Warranty Card” that accompanies each order.
Upon receipt of the goods returned by you, we will inspect it thoroughly and notify you whether you are entitled to a replacement or refund (if any) within a reasonable period. AESL has the absolute discretion to elect whether to repair or replace any defective products.
6.2 Any customer seeking any product repair or replacement must provide the original copies of (1) the “Warranty Card” and (2) the product invoice or relevant electronic receipt.
6.3. All gift items which accompanied the original purchased product(s) must be returned together with the returned product(s).
6.4 The provisions hereof will not affect your legal rights under any laws and regulations in force.